Order help
Include your order number and the email used at checkout so we can find the order quickly.
CALYVA SUPPORT
How can we help?
Send us your order number, the email used at checkout, and what you need fixed. Our team replies Monday to Friday, usually within 24 hours.
Shipping updates
If tracking has not moved or your delivery looks delayed, send the order details and we will check the next step.
Damaged or defective items
Contact us within the 30-day support window with photos of the item, packaging, and label.
Send a support request
Quick answers
Where is my order?
Send your order number and checkout email. We will check the tracking status and help with the next step.
What if my item arrived damaged?
Contact us within 30 days with photos of the item, packaging, and shipping label so we can review it quickly.
Can I change my order?
Message us as soon as possible. If the order has already started fulfillment, changes may not be available.
Do you have a phone number?
Email support keeps the order details, photos, and tracking history in one place, so it is the fastest way for us to help.